SAP NetWeaver Exchange Infrastructure
The software unit CRM Application Server Java is comprised of several Java components used, for example, in CRM Web Channel.
After CRM Application Server Java installation, the configuration steps have to be performed for those processes that you want to use in your CRM landscape.
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CRM Core of CRM System
The software units that are essential for your CRM system landscape called CRM Core:
CRM Core Units:
- • CRM Application Server ABAP
• CRM Application Server Java
• SAP GUI
• CRM WebClient UI.
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Differences in the Organizational Data in SAP SD and SAP CRM
Organizational management in the SAP CRM System offers a flexible tool for maintaining the company structure for different scenarios (Sales, Service and Enterprise Buyer Professional).
The company structure can be maintained including the positions and employees in an application and assign specific data (attributes) to the organizational units.
This new maintenance makes new functions possible, for example, the automatic determination of organizational data can be set for transaction documents using the organizational model display in Customizing.
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Organizational Management in SAP CRM
Organizational Management in SAP CRM offers a flexible tool for displaying your company’s task-related, functional organizational structure as a current organizational model.
Displaying your service or sales and distribution structure is at the forefront of CRM. To work with SAP CRM, you can simply display the organizational units that are relevant for your sales and service-related processes.
CRM organizational management has many options for linking to your organizational units:
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Introduction to SAP CRM 2007
SAP Customer Relationship Management (SAP CRM) is a complete multichannel suite supporting all customer-facing lines of business across marketing, sales, and service, as well as customer interaction channels such as the Interaction Center, the Internet, and mobile clients.
SAP CRM provides you with:
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SAP SD | SAP CRM
SAP Sales & Distribution - mySAP CRM (Customer Relationship Management)
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