Sales Cycle and Closed-Loop CRM
A unique solution, mySAP CRM provides companies with insight into the entire sales life cycle – from identifying a lead, to developing a sales plan that includes necessary tasks and activities, to providing a quote, to entering an order, to finalizing and managing the billing cycle.
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mySAP CRM Channel Management
The key capability mySAP CRM Channel Management enables you administer all your activities with regard to your channel partners. mySAP CRM Channel Management is divided into 5 functional areas as follows:
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E-Analytics in mySAP CRM
E-Analytics enables organizations to capture customer actions in order to determine how customers are using the Web shop.
Integrating this information with standard sales reporting provides a full picture of customer buying patterns, even if they don’t result in an actual sale.
- Web Analysis
- Web Site Monitoring
- Sales Quotation and Order Analysis
- Campaign Monitoring and Success Analysis
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Overview E-Marketing in mySAP CRM
The E-Marketing capabilities of mySAP CRM support demand generation and loyalty processes via the Internet.
Customers’ Web experiences are personalized to provide the most relevant and convenient online experience and information – enabling companies to generate more revenue through the Web selling channel.
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Overview E-Service in mySAP CRM
E-Service in mySAP CRM
Extend enterprise knowledge, information and customer services to the Internet. Provide customers with the ability to check order status, obtain order tracking information and research and resolve their own product problems – without involving a service representative.
With E-Service companies can:
- reduce call center volumes and customer service support > employees focus on value-added activities
- reduce transaction costs of service by supporting self-service access for customers.
- improve customer convenience and satisfaction
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SAP SD | SAP CRM
SAP Sales & Distribution - mySAP CRM (Customer Relationship Management)
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