Organizational Management in SAP CRM
Organizational Management in SAP CRM offers a flexible tool for displaying your company’s task-related, functional organizational structure as a current organizational model.
Displaying your service or sales and distribution structure is at the forefront of CRM. To work with SAP CRM, you can simply display the organizational units that are relevant for your sales and service-related processes.
CRM organizational management has many options for linking to your organizational units:
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Customer Master Data of SAP SD View
Master Data Term is SAP mean the data which is used long-term in the SAP System for several business processes. Examples master datas in SAP system are customers, materials, and vendors.
If you have SAP Sales and Distribution implemented, there are additional fields you can maintain. These fields contain information and control data that are necessary for processing the business activities in the Sales area.
We also call the data records that remain in the database for a long period of time are called master data. Master data includes customers, vendors, materials, accounts, and so on.
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SAP SD: Output Master Data
Output is information that is sent to the customer using various media, such as mail, EDI, or fax. Examples include: the printout of a quotation or an order confirmation, order confirmations using EDI, or invoices by fax.
As with pricing, output determination takes place using the condition technique. Output can be sent for various sales and distribution documents (order, delivery, billing document)
In the output master data, you define the transmission medium, the time, and the partner function for an output type. Output types include, for example: quotation, order confirmation, invoice.
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Customer – Material Information Record
You can use the customer-material information to record data in SAP syetem for a combination of certain customers and materials. If a customer-material info exists for a customer and a material, these default values are preferred to the values from the customer or the material master when processing a document (order, or delivery).
You can use the customer-material information record to maintain the following data:
• Cross-reference from your customer’s material number to your material number and the customer’s material description.
• Specific shipping information for this customer and material (such as delivery tolerances, specifying if the customer accepts partial deliveries, or the default delivering plant).
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Material Master in SAP system
The material master in SAP is grouped into several views: Basic data, sales and distribution data, purchasing data, various further data for engineering/design, accounting, costing, warehouse management, and so on. Basic data is relevant for all areas. It is valid for all organizational units within a client.
Sales: sales organization data in SAP is relevant for sales and distribution. It is valid for the respective sales organization and the distribution channel. The sales: plant data is also relevant for sales and distribution. It is valid for the respective delivering plant. There is additional data for several other areas. This is valid for various organizational units.
There are several tab pages in the material master, that are valid for sales and distribution:
• Basic data is relevant for all areas. It is maintained independently of organizational units.
• Sales Org. 1 data, Sales Org. 2 data, and the sales texts are valid for the sales organization and the distribution channel.
• Sales: General/Plant data and Foreign Trade: Export data is valid for the delivering plant.
By changing the Customizing settings, you can hide certain fields on a tab page or make them required entry fields.
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SAP SD | SAP CRM
SAP Sales & Distribution - mySAP CRM (Customer Relationship Management)
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