CRM Core of CRM System
The software units that are essential for your CRM system landscape called CRM Core:
CRM Core Units:
- • CRM Application Server ABAP
• CRM Application Server Java
• SAP GUI
• CRM WebClient UI.
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Differences in the Organizational Data in SAP SD and SAP CRM
Organizational management in the SAP CRM System offers a flexible tool for maintaining the company structure for different scenarios (Sales, Service and Enterprise Buyer Professional).
The company structure can be maintained including the positions and employees in an application and assign specific data (attributes) to the organizational units.
This new maintenance makes new functions possible, for example, the automatic determination of organizational data can be set for transaction documents using the organizational model display in Customizing.
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Organizational Management in SAP CRM
Organizational Management in SAP CRM offers a flexible tool for displaying your company’s task-related, functional organizational structure as a current organizational model.
Displaying your service or sales and distribution structure is at the forefront of CRM. To work with SAP CRM, you can simply display the organizational units that are relevant for your sales and service-related processes.
CRM organizational management has many options for linking to your organizational units:
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Sales Cycle and Closed-Loop CRM
A unique solution, mySAP CRM provides companies with insight into the entire sales life cycle – from identifying a lead, to developing a sales plan that includes necessary tasks and activities, to providing a quote, to entering an order, to finalizing and managing the billing cycle.
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mySAP CRM Channel Management
The key capability mySAP CRM Channel Management enables you administer all your activities with regard to your channel partners. mySAP CRM Channel Management is divided into 5 functional areas as follows:
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SAP SD | SAP CRM
SAP Sales & Distribution - mySAP CRM (Customer Relationship Management)
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